Shipping policy

Last Updated on November 26, 2025


  • Shipping Timelines:
    • Domestic orders: Dispatched within 2–4 business days; delivery within 5–10 business days.

    • International Orders: Dispatched within 3–5 business days; delivery within 10–20 business days depending on destination and customs processing.

      We currently offer international shipping only to the USA, UK, and UAE.

 

  • Delays:
    • Delivery timelines may vary due to courier delays, customs check or unforeseen circumstances. Brisa Studio is not liable for delays caused by third-party courier or postal services.

 

  • Shipping Charges:
    • Domestic orders: Calculated at checkout based on location and order value.

    • International Orders: A flat shipping fee of ₹3,500 applies to all international orders.

 

  • Cash on Delivery: 

    •  

      COD is now available for all orders across India.

       

    • A COD fee of ₹100 will apply to every COD order.

       

    • All COD orders require a partial payment of ₹200 to confirm the order. A payment link will be sent to you on WhatsApp after you place your order.

       

    • Your order will be processed only after the partial payment is completed.

    • If the partial payment is not received within 48 hours, the order may be cancelled.

 

  • Customs, Duties & Taxes:

    •  International orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means customs duties, import taxes, and any additional fees charged by the destination country’s authorities must be paid by the customer upon delivery.

    •  These charges vary by country and are not included in your order total at checkout. 

    • Brisa Studio cannot control or predict these charges and is not responsible for any delays, holds, or non-delivery of packages due to customs-related issues. If a package is returned or destroyed due to unpaid duties or customs refusal, no refund will be issued.

       

  • Order Tracking:
    • Customers will receive a tracking link via email once the order has been dispatched.

 

  • Responsibility:
    • Once dispatched, the responsibility for safe delivery lies with the courier partner.
    • If a package is lost in transit, we will coordinate with the courier but cannot guarantee compensation unless confirmed by the courier.