Refund policy

 

Last Updated on September 2, 2025

At Brisa Studio, every piece is carefully curated and undergoes strict quality checks before dispatch. As jewellery is a personal and delicate product, we have a strict cancellation and refund policy.

Cancellations

Orders can only be cancelled within 12 hours of placing the order and before dispatch. Once the product is shipped, no cancellation requests will be accepted.

 

Returns/Refunds:

We accept returns only if the item is damaged, defective, or incorrect at the time of delivery.Customers must notify us within 48 hours of delivery with clear photos and an unboxing video as proof.

If approved, the item must be returned in its original condition, unworn, with tags and packaging intact.

Refunds will only be issued once the returned item has passed our quality check.

 

Non-Returnable Items:

Jewellery that has been worn, used, or damaged due to customer handling.

Items purchased during a sale/offer, or marked as Final Sale.

Customised or personalised jewellery.

 

Refund Processing Time:

Approved refunds will be processed to the original payment method within 7–10 business days of receiving the returned item.