FAQs
Frequently Asked Questions
1. What is Brisa Studio jewellery made of? Is it water-resistant?
All our jewellery is 18K gold plated, with most pieces made from stainless steel. Our stainless steel jewellery is water-resistant, tarnish-resistant and hypoallergenic. We also have a few designs made from brass, so please check the material details in the product description, especially if you have sensitive skin.
2. Is your jewellery suitable for sensitive skin?
Our stainless steel jewellery is made with a skin-friendly base material and 18K gold plating, making it suitable for sensitive skin. A few pieces are made from brass, so if you have sensitive skin, we recommend checking the product description before purchasing.
3. How do I take care of my jewellery?
Our jewellery is made for everyday wear, so you don’t have to take it off every time you wash your hands or get caught in the rain. To keep it looking its best for longer, wipe it with a soft cloth after use and store it in an airtight pouch or jewellery box. Avoid spraying perfumes, essential oils or harsh chemicals directly onto your jewellery.
4. How long does shipping take?
Orders are dispatched within 2–4 business days, and delivery usually takes 5–10 business days, depending on your location. We offer free shipping on orders.
5. Do you offer Cash on Delivery?
Yes, COD is available for all orders across India. A COD fee of ₹100 applies to every COD order. All COD orders require a partial payment of ₹200 to confirm the order. This includes ₹100 towards your order and a ₹100 COD fee. The remaining order amount can be paid at the time of delivery.
6. Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of placing them, provided they haven’t been dispatched yet. Once your order has been shipped, we won’t be able to accept cancellation requests.
7. Can I return or get a refund for my order?
We accept returns only if your order arrives damaged, defective or incorrect. Please contact us within 48 hours of delivery with clear photos and an unboxing video.
The item must be unworn and returned with its original tags and packaging intact. All returned items go through a quality check before a refund is approved.
We don’t accept returns for change of mind, worn or used jewellery, items damaged through customer handling, or customised and personalised pieces. Items purchased during sales or offers are generally non-returnable, subject to applicable consumer rights.
Approved refunds are processed to the original payment method within 7 business days of approval.
8. How can I get in touch with Brisa Studio?
Have a question about a product or your order? We’re happy to help.
Email: hello@BrisaStudio.in
Call or WhatsApp: 8309 85 8193